Privacy Policy

We're not in the business of hoarding data for no reason. Here's what we actually do with your information:

• Manage Your Bookings: Confirming reservations, processing payments, sending confirmation emails - all the necessary admin work to get you checked in smoothly.
• Enhance Your Stay: Using your preferences to customize your experience, whether that's arranging special dietary meals or suggesting wilderness tours you might enjoy.
• Customer Service: Responding to your questions, handling any issues that come up, and making sure you're taken care of during your visit.
• Marketing Communications: Sending you updates about special offers, seasonal packages, and new experiences (only if you've opted in - we're not spammers).
• Legal Obligations: Sometimes Canadian law requires us to maintain certain records. We comply with all applicable regulations in BC and federally.
• Improve Our Services: Analyzing trends and feedback to make the Stronghold even better. Your input genuinely helps shape what we offer.

We don't sell your personal information to third parties. Period. But we do work with some trusted partners to run our operations:

• Service Providers: Payment processors, booking platforms, email service providers - the folks who help us deliver our services. They only get access to data necessary for their specific function.
• Adventure Partners: When you book wilderness tours or winter sports activities through us, we share relevant details with our partnered guides and operators to coordinate your experience safely.
• Legal Requirements: If we're legally required to disclose information (court orders, regulatory requests, etc.), we'll comply. But we'll let you know if possible.
• Business Transfers: In the unlikely event the Stronghold is sold or merged with another entity, your data would be part of that transfer. Any new owners would still be bound by this privacy policy.

All third parties we work with are vetted and required to maintain appropriate security standards.

Cookies aren't just the delicious kind we serve in our dining room. Here's the digital version:

What Are Cookies?

Small text files that get stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types We Use:

• Essential Cookies: Necessary for the website to function properly. Can't really turn these off without breaking things.
• Functional Cookies: Remember your preferences like language settings or login details.
• Analytics Cookies: Help us understand visitor behavior through tools like Google Analytics. This data is anonymized.
• Marketing Cookies: Track your activity across sites to show you relevant ads. You can opt out of these through your browser settings.

Managing Cookies:

You can control cookies through your browser settings. Just keep in mind that disabling certain cookies might affect how well the website works. Most browsers let you block third-party cookies while keeping the essential ones active.

Just like our fortress walls have protected people for generations, we take securing your digital information seriously:

• Encryption: All sensitive data transmitted through our website is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Only authorized staff members can access personal information, and only when necessary for their job functions.
• Regular Security Audits: We routinely review and update our security measures to stay ahead of potential threats.
• Secure Storage: Your data is stored on secure servers with multiple layers of protection including firewalls and intrusion detection systems.
• Staff Training: Our team receives regular training on data protection and privacy best practices.

That said, no system is 100% bulletproof. While we do everything we can to protect your information, we can't guarantee absolute security. If we experience a data breach that affects your personal information, we'll notify you promptly as required by Canadian law.

You've got rights when it comes to your personal data. Here's what you can do:

• Access Your Data: Request a copy of the personal information we hold about you. We'll provide it in a readable format.
• Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it.
• Request Deletion: Ask us to delete your personal information (subject to legal retention requirements).
• Withdraw Consent: If you've opted in to marketing emails, you can unsubscribe anytime using the link in our messages.
• Object to Processing: You can object to certain uses of your data, particularly for marketing purposes.
• Data Portability: Request your data in a format that can be transferred to another service provider.

To exercise any of these rights, just reach out to us at reservations@jandrixstronghold.info or call (604) 555-8742. We'll respond within 30 days.

If you're not satisfied with how we handle your request, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

We don't keep your data forever - just as long as we need it:

• Booking Records: Maintained for 7 years after your stay for accounting and tax purposes (Canadian legal requirements).
• Marketing Communications: Kept until you unsubscribe or request deletion.
• Website Analytics: Typically retained for 26 months in anonymized form.
• Customer Service Correspondence: Usually kept for 3 years to reference past interactions and improve service.

Once data is no longer needed, we securely delete or anonymize it. Some information might be retained longer if required by law or to resolve disputes.

Our website and services aren't directed at children under 13. We don't knowingly collect personal information from kids.

If you're a parent or guardian and discover that your child has provided us with personal information without your consent, please contact us immediately. We'll delete that information from our systems.

For families staying with us, any information about minors is collected through the parent or guardian making the reservation.

We're based in Canada, but some of our service providers operate servers in other countries (mainly the United States).

When your data is transferred internationally, it may be subject to different privacy laws. We only work with providers who maintain adequate data protection standards and have appropriate safeguards in place.

By using our services, you consent to these transfers. If you have concerns about international data transfers, reach out and we can discuss alternatives where possible.

Privacy regulations evolve, and our practices might change as we grow and improve our services. When we update this policy, we'll post the new version here with an updated "Last Modified" date.

For significant changes that affect how we use your personal information, we'll notify you via email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your data.